Why We Don't Do Standard Returns

Every shirt in the shop is printed specifically for you when you order it — there's no back stock, so a returned item can't be resold. Because of that, we don't accept returns for buyer's remorse, and all sales are final unless something's actually wrong with your order (see "Damaged, Defective, or Misprinted Items" below).

Wrong Size? We'll Make It Right.

We want you in a shirt you'll actually wear — not one balled up in a drawer. If you ordered the wrong size, reach out within 14 days of delivery and we'll get you an exchange. Since a new size means a brand-new print run on our end, exchanges work like this:

•      Contact us with your order number and the size you need.

•      We'll place a new order in the correct size — you'll be charged for the reprint and shipping at a discounted price.

•      Send us a photo of the original item (we don't need it shipped back — recycle it, donate it, or pass it on).

This isn't a loophole-free policy and it isn't a corporate no — it's genuinely how we'd want to be treated as a customer. Just know it's a courtesy, not an obligation, so please double-check our size chart before ordering.

Damaged, Defective, or Misprinted Items

If something arrives damaged, misprinted, or with a print/embroidery defect, that one's on us — no debate, no hoops.

•      Contact us within 30 days of delivery with a clear photo of the issue.

•      We'll send a free replacement or issue a full refund, your choice.

•      No need to return the item — recycle, donate, or keep it.

Lost or Undelivered Packages

If your tracking shows an issue, or your order never arrives, let us know within 30 days of the estimated delivery date and we'll investigate with the carrier and make it right — either a reshipment or a refund, depending on what happened.

Non-Returnable Situations

A few things fall outside what we can cover:

•      Change of mind after receiving an item you ordered correctly.

•      Orders where an incorrect shipping address was provided by the customer (reshipping costs apply).

•      Normal color variation between screen and printed product.

How to Start an Exchange or Report a Problem

[support@takeonethreads.com]

Include your order number and a photo where relevant — it helps us move faster. We aim to respond within [1–2 business days — confirm your target].

Refund Policy

When a Refund Applies

•      Damaged, defective, or misprinted items (see above) — full refund or free replacement, your choice.

•      Lost packages confirmed by the carrier as undeliverable or missing.

•      Orders canceled before production begins (see "Order Changes & Cancellations" below).

When a Refund Doesn't Apply

•      Buyer's remorse or change of mind on a correctly-fulfilled order.

•      Wrong size ordered by the customer — this is handled as a paid exchange, not a refund (see Returns & Exchanges above).

•      Orders delayed by customs, weather, or carrier issues outside our control — though we'll still help however we can.

Order Changes & Cancellations

Because production starts fast, we can only cancel or change an order (size, address, design) within a short 2 hour window after it's placed.

After that window, the order has entered production and can no longer be changed or canceled — though our Damaged/Defective and Wrong Size policies still apply once it arrives.

Refund Timing

Approved refunds are issued to your original payment method. Please allow 3–5 business days for the refund to be processed on our end, plus your bank or card provider's typical posting time (often another 2–10 business days depending on the institution).

Questions

Store policies can only cover so much — if your situation doesn't fit neatly into one of these categories, reach out anyway. We'd rather talk it through than leave you stuck.

[support@takeonethreads.com]